App crash(?) after switching to camera app

Harald K@harald-k

2 Posts

Forum Users

#1 · May 23, 2020, 15:27

Description

Just before the end of a count that was over 2 hours long (regular count, no time limit), I switched to my phone's camera app to take a picture. When switching back to the Counterpoint app, it restarted and it looks like my whole count data was lost 🙁

Steps To Reproduce

Work-arounds?

I tried reproducing the bug (start count, switch to camera app, switch back to Counterpoint) but couldn't reproduce it. I suspect this is something to do with the Android power/app management. Not that I had been using other apps (including the camera app) multiple times without issue.

For reference, the count started around 6:45am (central time) and the crash occurred at 8:57am (based on the time on the photo I took).

Phone Model:

Moto G7

Operating System Version:

Android 9

Reported by:

Harald

CounterPoint Admin@torrin

105 Posts

#2 · June 19, 2020, 04:30

Thanks for the bug report Harald. We really appreciate this. Our dev team is looking into it and will post updates as we narrow down this issue.

CountMeIn@countmein

1 Post

Forum Users

#3 · August 13, 2021, 22:41

I am interested in knowing if the data collected on an iPhone can be retrieved after an app crash. What is the file name and type that stores the data and what file is made for it?
Thank you.