registration not synced between app and web?
Quote from ZsK on September 10, 2019, 12:46Hi!
I created an account on my phone using the Android app. I could see the counts after having done them.
Later at work I tried to log-in on the web app, wouldn't recognize my email or password, hit forgot password and it wouldn't recognize my work email address. But I was logged in on my phone with that email address.
Created a new web account, but even then, on the map, I couldn't find the counts I did this morning and the new counterpoint I created didn't exist.
Now if I try to login with the "new account" the app doesn't recognize it. If I try the "old account" (which is the same email, but a different password), the app crashes.
I managed to export my data but I want to use it again this week and need a secure way to do it via my phone. The data shown on the phone data was wrong compared to what I exported as CSV.
Hi!
I created an account on my phone using the Android app. I could see the counts after having done them.
Later at work I tried to log-in on the web app, wouldn't recognize my email or password, hit forgot password and it wouldn't recognize my work email address. But I was logged in on my phone with that email address.
Created a new web account, but even then, on the map, I couldn't find the counts I did this morning and the new counterpoint I created didn't exist.
Now if I try to login with the "new account" the app doesn't recognize it. If I try the "old account" (which is the same email, but a different password), the app crashes.
I managed to export my data but I want to use it again this week and need a secure way to do it via my phone. The data shown on the phone data was wrong compared to what I exported as CSV.
Quote from CounterPoint Admin on September 24, 2019, 06:23We are looking into this. We'll get back to you soon. We are also experiencing issues with the web-app only at the moment.
We are looking into this. We'll get back to you soon. We are also experiencing issues with the web-app only at the moment.